TrustRadius Insights
Users have found that the software is capable of efficiently managing high-volume retail environments across multiple locations and …
Overview
What is NCR Counterpoint?
NCR CounterPoint is a retail management solution, from NCR Corporation. The software features point of sale, an inventory management system, customer management, and reporting and analytics.
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What is NCR Counterpoint?
NCR CounterPoint is a retail management solution, from NCR Corporation. The software features point of sale, an inventory management system, customer management, and reporting and analytics.
Entry-level set up fee?
- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is MicroBiz?
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Product Details
- About
- Tech Details
What is NCR Counterpoint?
NCR Counterpoint Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(9)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found that the software is capable of efficiently managing high-volume retail environments across multiple locations and states. This has been particularly helpful for businesses with complex inventory and purchasing processes, as customers have been able to easily navigate and streamline these tasks using the software. Reviewers have also mentioned that the software seamlessly integrates with eCommerce and accounting systems, allowing for a smooth flow of information between different platforms. In addition, users appreciate the excellent hardware warranty provided by NCR, which has given them peace of mind when using the product.
Furthermore, the software has proven to be valuable in providing customers with information about their purchases even if they don't have specific details. Although some users have found the software difficult to navigate, especially in older versions, overall it has significantly improved the speed and efficiency of transactions, resulting in a better customer experience. Users have been able to easily create orders for customers and send them to cashiers for checkout, providing convenience for both parties involved. Moreover, the software helps capture and manage customer information and allows users to track inventory levels, generate reports, process orders, and create invoices. It also offers features for easy correction of mistakes during the transfer process and provides efficient checkout processes and sales tracking.
Additionally, the software effectively addresses point-of-sale issues in stores and is capable of handling a large load of users and customers simultaneously. With its user-friendly interface, touchscreen support, and customization options, users find the software easy to use and customize according to their needs. It serves as a reliable system for retail operations offering offline availability for uninterrupted operations. The software plays a crucial role in money and inventory management, employee time management and scheduling, as well as identifying and correcting inventory shortages. Users rely on its customizable reporting and inventory management features to analyze sales data and make informed decisions for their businesses. Overall, this stable and reliable point-of-sale system has become an essential tool for various retail operations.
Highly Customizable: Many users have expressed their satisfaction with the software's high level of customization. They have stated that it allows them to tailor the system to their specific needs by adding custom fields and labels, creating custom calculations and reports, and configuring settings on various levels. This flexibility has been highly appreciated by a significant number of reviewers.
Rapid Point of Sale Functionality: The software's point of sale functionality has received positive feedback from multiple users who have praised its speed and efficiency. They have highlighted the rapid check-out process as well as the quick inventory lookup feature, which significantly contributes to smooth operations and customer satisfaction.
Comprehensive Reporting Options: A notable advantage mentioned by users is the extensive range of built-in reports available in the software. Customers appreciate having access to hundreds of pre-designed reports that cover various aspects of their business operations. These comprehensive reporting options provide valuable insights into sales performance, inventory management, and other key metrics, aiding informed decision-making processes.
Cons: Outdated and Inefficient Software: Users find the software antiquated and inefficient, requiring numerous clicks to perform tasks. Some users have mentioned that it takes extensive training and effort to navigate the software effectively. Others suggest that it is more suitable for power users rather than entry-level users. Limited Customization Options: Users express frustration with the difficulty in accessing records from previous years and the lack of ease in viewing inventory across multiple locations. They also mention a desire for easier customization of columns and report settings without incurring additional costs. Slow Performance and System Issues: Users dislike the slow performance of certain reports and the overall slowness of the system, particularly after large orders. They point out occasional freezes within the system, as well as delays in generating reports. Some users also criticize occasional crashes on busy days in retail stores, affecting customer service.
Based on user reviews, NCR Counterpoint has received several recommendations from users. The three most common recommendations are:
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NCR Counterpoint is highly configurable and recommended for businesses limited by their current POS system. Users have found this software to be flexible and customizable, allowing them to adapt it to their specific needs.
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Users recommend NCR Counterpoint for its ease of use and user-friendly nature. They find the software simple and quick to navigate, making it accessible even for users with limited technical skills.
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Many users consider NCR Counterpoint to be a great business solution that is easy to use. They appreciate its functionality for various business needs, including inventory and labor management.
It is important to note that while NCR Counterpoint has received positive feedback, some users have mentioned glitches when using the software on iOS devices. Additionally, there are recommendations for potential users to be prepared for up-front costs and time required for setup.
Overall, NCR Counterpoint seems to provide a highly configurable and user-friendly solution for businesses in need of a comprehensive point of sale system.
Reviews
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June 14, 2021
NCR CounterPoint covers the bases like a Pro
We use this product at our Gift Shop, they have 20 employees on average. Counterpoint was used at this business many years before I became the Administrator at the company, and they have relied on it heavily for years with no major problems. We use a support company that helps implement upgrades and maintain it. The inventory management is robust, the user management is very granular with multiple ways to group users and create different permission based roles. This product in general is constantly maintained with scheduled updates and upgrades, most of which made no major impact on the daily use if the POS system front end. Recently we plan to implement their new product CPShop for web-sales that fully integrate with our existing CP environment.
- Manage inventory.
- Manage users and groups.
- Has reliable upgrades and updates.
- Customizable touchscreen interface.
- Basic usage and features are easy to start using.
- Some features have several ways to do the same action.
- A reliable, secure point of sale.
- User and inventory management.
- Historical reporting.
- PCI compliance.
- It works with very little maintenance.
- On prem or cloud based server.
- Users can learn quickly how to use the POS.
- Managers can learn quickly how to handle inventory and employees.
I have not managed many POS solutions, I have setup Square for a shop, worked with a company that used a product not listed here called OrderDog, and I can tell you it was very easy to do but has no where near the capability that NCR CounterPoint has. Counterpoint will require assistance and support, but it is robust with vast management and configuration.